One common issue that we are going to discuss in this article is QuickBooks Error Message H505. This issue occurs with a multi-user hosting setup. You may face it when attempting to access your QuickBooks file on a different computer that has specific issues with the installation setup. When a user tries to open a company file on a computer from a different computer this error appears on the computer screen.
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Error |
Description |
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Problem with multi-user hosting setup |
QuickBooks has faced a problem and needs to close. Sorry for any inconvenience caused. |
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Error code H505: This company file is on another computer, and QuickBooks needs help connecting. |
What is QuickBooks error message H505?
Error code H505 in QuickBooks desktop comes into Hxxx series of errors (H101, H202, H203 and H505). All these errors mainly encounters when a user attempt to open company file in multi-user environment.
What are the causes of QuickBooks error H505?
The major causes are:
- Network (ND) files are corrupted or damaged.
- Your system’s firewall or antivirus is blocking access to the computer where the company file is stored.
- QuickBooks failed to acquire the Internet Protocol (IP) address of the system where the company file is stored.
- When you try to open your company file stored on another computer that involves additional installation and setup for an appropriate approach resulting in Error Codes H101, H303, and H505.
Ways to fix QuickBooks error H505
There are different ways by which QuickBooks error H505 can be fixed. Let us take a look at some of these ways –
Solution 1: Verification of hosting and services
Follow the steps to verify hosting:
- Make sure only server hosting is enabled.
- Run QuickBooks.
- Go to File < Utilities
- When you see “host multi-user access,” it means hosting is not enabled on this computer.
- The server computer should show “Stop Hosting multi-user access.”
Now, verify the QuickBooks services. The steps are
- The services “QuickBooksDBXX” and “QBCFMonitorService” should run on the server PC.
- Open “Run” box (Win + E).
- Type in “msc”.
- Check the status of these services. These should both be active.
Solution 3: Configure Firewall Settings
Make sure that the firewall settings are not blocking QuickBooks. You may have to add QuickBooks as an exception or open ports needed by QuickBooks. Usually, these ports are needed to develop a proper network connection. Also disable the firewall and then try to switch to the multi-user mode to host the company file.