Consider yourself meticulously working in QuickBooks Payroll when, suddenly, an error disrupts your workflow. The payroll tax tables update is an essential component in processing payroll. However, when running payroll or downloading tax table updates, you may encounter the QuickBooks Error PS038 . If not handled correctly, it may lead to the loss of crucial attachments like receipts and invoices. Follow this comprehensive troubleshooting guide to avoid deleting an entire year’s worth of payroll data.

If something goes wrong, our technical team is just a call away at 1-855-856-0042 if you need assistance with QuickBooks Error PS038

QuickBooks Error PS038: What’s Causing this Error

Let’s uncover why you’re encountering the QuickBooks Error PS038. While there can be several reasons behind it, some of the most probable ones are listed below.

  • Not updating your payroll tax tables.
  • A poor internet connection.
  • Several failed attempts to send data because the password or PIN entered was wrong.
  • Windows Firewall is restricting the normal functioning of QuickBooks.
  • Stuck paychecks

Now that we’ve identified the causes let’s dive into the practical solutions to resolve this error step-by-step.

Solution 1 – Backup and Update QuickBooks Desktop

Data backup is a crucial part of data management. Backups protect against viruses, power failures, human error, hardware problems, and natural disasters.
Now, let’s address the PS038 error by ensuring your QuickBooks is up to date:

  1. Launch QuickBooks Desktop and navigate to the Help menu.
  2. Choose the Update QuickBooks Desktop option from the drop-down menu.
  3. Within the resulting screen, you’ll find tabs for Overview, Options, and Update Now.
  4. Check the Overview tab to see if Automatic Update is enabled. If not, select it and click Yes to activate Automatic Update, ensuring you receive future QuickBooks updates.
  5. Head to the Update Now tab and select Get Updates to initiate the download.
  6. Once the download is complete, QuickBooks will prompt you to restart your computer to apply the update.

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Solution 2 – Send Usage Data

If you encounter the PS038 error after rebuilding, follow these steps to initiate payroll updates:

  1. Open QuickBooks and locate Employees on your dashboard.
  2. From the drop-down menu, select My Payroll Service, then Send Usage Data. If you can’t find this option, proceed to the next step.
  3. On the dashboard, return to Employees, and then choose Send Payroll Data.
  4. In the Send/Receive Payroll Data window, select Send All and provide your payroll service PIN if prompted.

If the send is successful, attempt to obtain payroll updates once more.
Proceed to the next solution if the error still persists.

Solution 3: Check and Rebuild Your Data

  1. Go to the dashboard and find the File menu, then select Utilities.
  2. From the utilities drop-down menu, pick Verify Data (this will close any open windows).
  3. This will prompt you to rebuild your data. Let’s proceed.
  4. Again, go to the File menu, then select Utilities.
  5. From the utility drop-down, choose Rebuild Data.
  6. Before starting the rebuilding process, QuickBooks will ask you to create a backup. Click OK. You can’t rebuild without a backup.
    Note: Save the backup with a new name and avoid overwriting existing backup files.
  7. Once you see the notification Rebuild has completed, click OK.

The solutions provided above by our technical experts can help you resolve the QuickBooks Error PS038. Follow these instructions, and you should be able to fix the issue. If you still encounter the error despite following these steps, feel free to contact our technical support team for assistance at 1-855-856-0042 .

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