Small business owners widely use QuickBooks payroll service for precise calculation of taxes and timely payroll of their employees. But, they can sometimes run into troublesome situations while updating the service due to QuickBooks error PS077 interrupting the process. If your QB payroll updates fail after the occurrence of this error, read this blog till the end to discover why it happens and the ways to prevent it.

Feel free to call us at 1.855.738.2784 to let our QB support rectify the issue quickly from your PC.

Why QuickBooks cannot update the payroll service due to this error?

QuickBooks doesn’t start the payroll update or instantly terminates the process once tax table updates error PS077 develops. The primary causes for the emergence of this payroll error in your QBDT are mentioned below-

  • Internet connection breaks in between the payroll update due to low internet speed.
  • TLS settings on your system aren’t correctly set, leading to a timeout in the connection with the Intuit servers.
  • A damaged file in the CPS folder fails to run when QuickBooks begins the payroll update.

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Methods to easily remove the payroll error

QBDT payroll update won’t be successful until you permanently remove the issues that might block the process. The methods you need to apply to counter this QB payroll error are mentioned below-

Solution 1- Ensure the internet speed complies with QB requirements

A major reason for the error PS077 in QuickBooks Desktop is a poor internet speed that causes the internet connection to break. This might damage the payroll update package due to data loss during the download. You must check that your system’s network connection is able to provide the minimum internet speed required to run QuickBooks smoothly. If this isn’t the case, QuickBooks can fall prey to various errors while executing online tasks. Refer to these steps-

  1. Launch a web browser on your PC and navigate to Google’s homepage.
  2. Run a search for ‘internet speed test’ and wait for the search results.
  3. Tap the top link to open the tool and hit Start to check the internet speed.
  4. Wait for the tool to finish and check if the internet speed on your system is a minimum of 1.5Mbps and an average of 3Mbps.

‘If the internet is below this required margin, try restarting your router or changing the network service provider for better speed. In case the internet speed is satisfactory, move to the next solution.

Solution 2- Arrange the TLS settings correctly

Transport Layer Security ensures the security of your data when it is transferred over the internet and also protects your system from malwares. Your PC applications like QuickBooks might face trouble connecting to the internet if the TLS settings aren’t properly set up. Here are the steps to configure the TLS settings-

  1. Open Internet Explorer on your PC and click the Tools icon on the top right.
  2. Select Internet options and go to the Advanced tab.
  3. Move down the list and mark the Use TLS 1.2 checkbox with a click.


This brings us to the completion of our blog focusing on the reasons QuickBooks error PS077 blocks the payroll service updates on your system. The techniques you need to rectify the issue are also mentioned in the blog, and we hope you use them to avoid payroll errors in future.
Speak to our team of QB professionals at 1.855.738.2784 if you run into problems while using the solutions.

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